Order Status
🧸 Track My Order
Your Cozy Order Is on Its Way
We know you can’t wait to wrap up in your new Sherpa blanket — and we’re just as excited for it to arrive!
Once your order ships, you’ll receive an email with your tracking number and a “View Order Status” button.
That link takes you directly to Shopify’s built-in tracking page where you can see live shipping updates.
📦 How to Check Your Order Status
If you already have your order number or tracking email:
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Open your Order Confirmation or Shipping Confirmation email from Jacobson Cottage.
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Click “View Order Status.”
→ You’ll see your real-time tracking updates and delivery progress. -
You can also log in to your Shopify account (if you created one at checkout) and click Orders to view status anytime.
🕰️ Estimated Delivery Times
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U.S. & Canada: 5–10 business days after shipping
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European Union: 7–14 business days depending on location
You’ll receive your tracking number as soon as your order leaves our fulfillment partner’s facility.
💌 Haven’t Received a Tracking Email Yet?
Don’t worry — that usually means your blanket is still being crafted!
Each order is made-to-order, so production takes about 2–5 business days before shipping.
If it’s been more than a week since you ordered and you haven’t seen an update, reach out to us:
📧 support@jacobsoncottage.com
We’ll be happy to check your order status and provide your tracking link.
🕯️ A Note About Custom Orders
Custom photo or personalized blankets may take a little longer to produce — but they’re always worth the wait.
We promise to keep you updated every step of the way.
❤️ Thank You for Supporting Small Business
Every order helps us create more cozy designs and moments of warmth for homes like yours.
Thank you for being part of the Jacobson Cottage family — your cozy is on its way!