30 Day Guarantee & Returns
💛 Our 30-Day Cozy Guarantee
Your comfort means everything to us.
While Printify does not accept direct returns, we personally stand behind every order placed through Jacobson Cottage.
If your blanket arrives damaged, misprinted, or not quite what you expected, we’ll make it right — whether that means a replacement or a refund.
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You have 30 days from the delivery date to contact us.
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Please include your order number and a photo of the issue (if applicable).
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Email us at support@jacobsoncottage.com or use our Contact Us form.
Once approved, we’ll provide return instructions or process your replacement promptly.
Refunds
Once your return is received and inspected, we’ll notify you via email and issue a refund to your original payment method within 5–7 business days.
If you haven’t received a refund after this period, please check with your bank or credit card company first, as processing times may vary.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please email us within 7 days of delivery at jacobsoncottagedecor@gmail.com with photos of the issue. We’ll promptly send a replacement or issue a full refund.
Non-Returnable Items
Because each product is custom-made, we cannot accept returns for:
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Gift cards
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Items damaged after delivery due to misuse or accident
Cancellations
You can cancel your order within 2 hours of purchase as long as it has not yet gone into production. Once production begins, cancellations are no longer possible, but we’ll do our best to assist if special circumstances arise.
Questions
We’re always here to help.
If you have any questions about your order or need help with a return, please contact us at:
📧 jacobsoncottagedecor@gmail.com